Resilience Counseling, LLC (“Resilience Counseling,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://resilience-therapyhi.com/.
This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you when you visit our website or contact our practice.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
When you contact us, submit a form, or request information about our services, you may provide information such as:
- Your name
- Email address
- Phone number
- Information included in your message or inquiry
- Other information you choose to provide
Please avoid submitting detailed medical, mental health, or other sensitive personal information through general website contact forms unless specifically requested through an appropriate secure channel.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through website technology, server logs, analytics tools, or cookies, depending on our website configuration. This may include:
- IP address
- Browser type and device information
- Operating system
- Pages visited and links clicked
- Date, time, and duration of visits
- Referring website or traffic source
We use this information, where applicable, to understand website usage, maintain website security, and improve the visitor experience.
2. How We Use Your Information
We may use the information collected to:
- Respond to questions and requests
- Provide information about our therapy services
- Help coordinate appointments or follow-up communications
- Maintain and improve our website
- Monitor website performance and usage
- Protect our website against spam, fraud, and unauthorized activity
- Meet applicable legal and regulatory obligations
We do not use information submitted through general website forms to provide a clinical assessment or establish a therapist-client relationship.
3. Therapy and Sensitive Information
Information related to mental health care may be subject to additional privacy protections under applicable laws and professional confidentiality requirements.
Please use the appropriate secure communication or patient portal provided by our practice when sharing sensitive information related to therapy or treatment. The privacy practices applicable to clinical records may differ from those applicable to general website inquiries.
If you become a client, you may receive additional privacy information or documentation relating to our clinical services and records.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, measure performance, or support advertising, depending on the tools enabled on the website.
Where required, we will provide appropriate information and choices regarding non-essential cookies and tracking technologies.
For more information, please review our Cookie Policy.
5. Analytics and Advertising Services
We may use third-party services to understand website traffic, measure marketing performance, or manage advertising campaigns. These services may collect information through cookies, pixels, tags, or similar technologies when enabled.
The services used on our website may change over time. Where applicable, their collection and use of information are subject to their own privacy policies and settings.
This section should be updated to identify the specific analytics and advertising services used by Resilience Counseling.
6. How We Share Information
We do not sell personal information collected through our website for money.
We may share information in limited circumstances, including:
- With service providers that help operate our website, manage communications, process appointment requests, or provide technical support
- With analytics or advertising providers, where these tools are enabled and their use is permitted
- When necessary to comply with applicable laws, legal processes, or valid requests from authorities
- When reasonably necessary to protect the rights, safety, or security of our practice, website, visitors, or others
Service providers should receive only the information reasonably necessary to perform their assigned functions, subject to applicable agreements and legal requirements.
7. Data Security
We use reasonable measures intended to protect information submitted through our website against unauthorized access, disclosure, alteration, or misuse.
However, no website, email service, or method of electronic transmission can be guaranteed to be completely secure. Please avoid sending sensitive health information through ordinary email or general website forms unless we have specifically advised you to use that method.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may vary depending on the type of information, the reason it was collected, legal obligations, and professional recordkeeping requirements.
9. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain information, or withdrawing consent where applicable.
You may also be able to manage cookies through your browser settings or the cookie preferences available on our website.
To make a privacy-related request, please contact us using the details provided on our Contact page. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites, appointment platforms, or other online services. We do not control the privacy practices of websites operated by others.
Please review the privacy policies of those services before providing personal information through them.
11. Children’s Privacy
Our website is intended for individuals seeking information about our services, including parents or caregivers exploring therapy options for children and adolescents.
We do not knowingly collect personal information directly from children through our general website forms without appropriate authorization or consent where required. Parents and caregivers should contact our practice for guidance on appropriate ways to submit information about a minor.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, or legal obligations change. Any updates will be posted on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Resilience Counseling, LLC through our Contact page.
Resilience Counseling, LLC
Website: https://resilience-therapyhi.com/
Contact: https://resilience-therapyhi.com/contact/